Waitress

About the Role

LEAM Consulting Limited, a foremost consulting firm renowned for our unwavering commitment to professionalism and excellence, is looking for a dedicated and customer-focused Waitress to join our dynamic hospitality team. In this role, you will serve as the face of our dining services, ensuring that every guest receives a warm welcome, prompt attention, and top-tier service that aligns with our stellar reputation for corporate and individual service delivery.

• Welcome and attend to all customers in a polite, friendly, and professional manner upon arrival.
• Take food and beverage orders accurately, offering recommendations when appropriate and answering menu-related questions.
• Serve food and drinks promptly and efficiently, maintaining high standards of presentation and hygiene.
• Handle customer inquiries and complaints with patience and tact, resolving issues politely and escalating to the supervisor when necessary.
• Collaborate seamlessly with kitchen and bar staff to ensure orders are fulfilled correctly and on schedule.
• Maintain cleanliness and organization of dining areas, tables, and service stations throughout the shift.

• Minimum of an Ordinary National Diploma (OND) qualification from a recognized institution.
• Previous experience in a customer service, hospitality, or restaurant environment is an added advantage.
• Exceptional interpersonal, communication, and active listening skills.
• Ability to remain calm and composed in a fast-paced, high-pressure environment.
• A smart, well-groomed appearance with a positive, customer-first attitude.

• Competitive salary with performance incentives.
• Comprehensive training and career growth opportunities within a reputable organization.
• A supportive, inclusive, and professional work environment.

Skills