Night Auditor / Manager

About the Role

Chillers Hotel & Suites, a premier hospitality destination situated along the vibrant Festac and Trade Fair axis of Lagos, is seeking a diligent and capable Night Auditor / Manager to join our team. In this pivotal role, you will oversee overnight hotel operations, manage guest services, and ensure that our high standards of hospitality are maintained around the clock. If you possess a strong background in hospitality management and excel in a fast-paced environment, we invite you to apply.

• Supervise night lounge and restaurant operations, administering client orders for food and beverages efficiently.
• Collaborate with associates to implement service strategies at the hotel level for enhanced customer relationships.
• Provide critical assistance to front desk staff during peak hours and support beverage advertising initiatives to boost business.
• Manage and perform all Manager on Duty (MOD) responsibilities as specified by company standards.
• Monitor operations and recommend appropriate plans to motivate fellow staff members to achieve business targets.
• Manage standard uniforms for all employees and ensure strict compliance with company policies.
• Supervise all service levels, interact warmly with guests, manage written guest comment cards, and track guest information accurately.
• Monitor and resolve service issues promptly through phone calls or written communication to achieve service goals and ensure ultimate customer satisfaction.

• Relevant professional experience in the hospitality industry, preferably in a supervisory or management capacity.
• Exceptional communication and interpersonal skills.
• Proven ability to work effectively under pressure, multitask, and collaborate as part of a team.
• Responsible, presentable, and professional demeanor suited for a customer-facing leadership role.
• Strong problem-solving abilities and attention to detail.

• Competitive salary package commensurate with experience.
• Opportunities for professional growth and career advancement within the hospitality sector.
• A supportive and dynamic work environment in a prime Lagos location.

Skills