Outlet Manager

About the Role

Genesis Group, a leading Nigerian catering, hospitality, and entertainment conglomerate, is seeking a dynamic and results-driven Outlet Manager to join our growing team. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, manage staff, and drive profitability across our establishment. If you are passionate about the hospitality sector and possess a strong background in Quick Service Restaurants (QSR), we invite you to advance your career with a renowned industry leader.

• Manage daily operations of the outlet to ensure high standards of quality, hygiene, and customer satisfaction.
• Monitor financial performance, control operational costs, and achieve sales targets.
• Recruit, train, supervise, and motivate front-of-house and back-of-house staff.
• Maintain optimal inventory levels, manage supplier relationships, and minimize stock waste.
• Ensure strict compliance with health, safety, and sanitation regulations across the facility.
• Resolve customer inquiries and complaints promptly and professionally.

• Bachelor's degree or HND in Business Administration, Hospitality Management, or a related field.
• Proven professional experience as an Outlet Manager within the Quick Service Restaurant (QSR) or hospitality industry.
• Exceptional leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and a keen eye for operational detail.
• Proficiency in inventory management software and basic office tools.

• Competitive salary with performance-based incentives.
• Comprehensive health insurance coverage.
• Opportunities for professional growth and career advancement within a major conglomerate.
• Dynamic and supportive work environment.

Skills