Sales Manager - BNPL - Kwara

About the Role

PalmPay is building a revolutionary ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are currently seeking an energetic and results-driven Sales Manager to oversee our Buy Now, Pay Later (BNPL) operations in Kwara. In this pivotal role, you will manage a team of sales promoters across partner retail stores, driving financing sales targets, ensuring seamless customer onboarding, and delivering exceptional service within the Nigerian fintech landscape.

• Supervise, mentor, and monitor the daily performance of BNPL sales promoters across assigned store locations in Kwara.
• Drive daily, weekly, and monthly financing sales targets and conversion rates to grow our customer base.
• Ensure complete and accurate KYC documentation from promoters while reviewing applications to minimize rejection rates.
• Handle escalated customer issues regarding eligibility, repayment schedules, and financing terms professionally.
• Liaise closely with underwriting and verification teams to resolve pending applications and streamline approvals.
• Enforce strict compliance with risk controls, anti-fraud guidelines, and company operational processes.
• Maintain strong, collaborative relationships with retail store managers and oversee device display standards.
• Conduct regular field support, coaching, and performance reviews to optimize team productivity.
• Prepare and submit accurate daily, weekly, and monthly sales and operational reports to management.

• HND or B.Sc. degree in Business Administration, Marketing, or related professional fields.
• Minimum of 2 to 3 years of proven experience in sales supervision, preferably within telecommunications, BNPL, fintech, or FMCG sectors in Nigeria.
• Strong working understanding of customer onboarding, KYC protocols, and credit processes.
• Demonstrated leadership experience in managing and motivating field sales teams.
• Exceptional communication, interpersonal, and customer-service skills with a problem-solving mindset.
• Good analytical ability with proficiency in sales reporting.
• Willingness and flexibility to travel and work across multiple retail store locations in Kwara.

• Competitive salary package with performance-based bonuses.
• Opportunity to shape the future of digital finance and BNPL services in Nigeria.
• Dynamic, fast-paced, and innovative work environment with clear career growth pathways.
• Comprehensive health insurance and other corporate welfare benefits.

Skills