Retail Store Associate

About the Role

Fadac Resources is partnering with a leading retail client to hire a dynamic and customer-focused Retail Store Associate in Nigeria. In this role, you will be the face of the brand, ensuring that every customer enjoys a seamless, welcoming, and satisfying shopping experience. If you are passionate about retail, possess great interpersonal skills, and thrive in a fast-paced environment, we want to hear from you.

• Welcome customers warmly, understand their specific needs, and recommend suitable products to enhance their shopping experience.
• Promote featured products actively and drive sales to consistently achieve or exceed assigned monthly targets.
• Provide exceptional customer service and resolve any enquiries or complaints professionally and efficiently.
• Arrange, display, and replenish merchandise neatly to maintain an attractive, clean, and organized store environment.
• Process accurate customer transactions using the point-of-sale system and maintain precise sales records.
• Monitor inventory and stock levels closely, reporting any shortages or damaged products to management promptly.

• Minimum of an SSCE qualification; an OND or equivalent higher education credential is an added advantage.
• 1 to 2 years of proven experience working in retail sales, customer service, or a closely related commercial role.
• Excellent verbal and written communication skills with a strong ability to build rapport with diverse customers.
• Strong persuasion, negotiation, and selling abilities to effectively influence purchasing decisions.
• Good numerical proficiency and high attention to detail for handling transactions and inventory.
• Presentable appearance, high levels of honesty, proactive attitude, and a genuine passion for customer satisfaction.

• Competitive salary with performance-based incentives and sales bonuses.
• Comprehensive on-the-job training and professional career development opportunities.
• Health insurance coverage and other employee welfare benefits.
• A supportive, collaborative, and vibrant workplace culture within a growing retail network.

Skills