About the Role
Elysian Farm & Resort is an innovative, 5-year agrotourism development project located along the Ido–Eruwa Expressway in Ibadan, Oyo State, Nigeria. Unveiled by the agro-realty firm Agrolocale, it is designed as West Africa's first fully integrated agrotourism estate, blending luxury eco-living, leisure hospitality, and sustainable real estate investment. We are currently looking for a dedicated and articulate Receptionist to join our dynamic hospitality team and deliver world-class service to our esteemed guests and visitors.
Key Responsibilities- Greet and welcome guests, visitors, and clients warmly upon their arrival at the resort.
- Handle incoming phone calls, inquiries, and correspondence professionally and promptly.
- Manage room and facility reservations, check-ins, and check-outs efficiently using resort management software.
- Provide accurate information regarding resort amenities, tour packages, dining options, and local attractions.
- Handle guest feedback and resolve minor complaints with a high level of patience and professionalism.
- Maintain a neat, organized, and welcoming reception area at all times.
- Coordinate with housekeeping, maintenance, and security departments to ensure seamless guest experiences.
- Perform general administrative duties including record-keeping, billing support, and inventory of front desk supplies.
- Minimum of an OND, HND, or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Proven work experience as a Receptionist, Front Desk Agent, or similar role within the hospitality or tourism industry.
- Excellent verbal and written communication skills in English, with a pleasant and professional telephone etiquette.
- Strong computer literacy, including proficiency in MS Office Suite and hotel management software.
- Exceptional organizational, multitasking, and problem-solving abilities.
- Ability to remain calm and composed in a fast-paced environment while maintaining high attention to detail.
- Residency in or willingness to commute to Ibadan, Oyo State.
- Competitive salary commensurate with industry standards.
- Opportunities for professional growth and career advancement within a pioneering agrotourism company.
- A vibrant, innovative, and supportive work environment nestled in a beautiful eco-resort setting.
- Staff discounts on resort amenities and hospitality services.