Key Account Officer

About the Role

Speedaf Express is a premier joint-venture logistics company formed by YIWILL HOLDINGS and ZTO, committed to reducing end-to-end logistics costs while delivering stable, recognized services across Nigeria. We are currently looking for a results-driven Key Account Officer to join our growing team and manage our valued client portfolio.

• Manage and maintain strong relationships with assigned key accounts, ensuring consistent engagement and exceptional customer satisfaction.
• Serve as the primary point of contact for key clients, professionally attending to inquiries, complaints, escalations, and service requests.
• Monitor customer shipments, orders, and delivery timelines, ensuring prompt updates and rapid resolution of delivery-related issues.
• Liaise closely with operations, sales, and other relevant departments to ensure seamless service delivery and timely issue resolution.
• Proactively follow up on pending orders, delayed shipments, failed deliveries, and other operational service exceptions.
• Identify customer needs, anticipate potential logistical challenges, and recommend tailored solutions to enhance overall experience.
• Maintain accurate customer records, account information, service reports, and detailed communication logs.
• Monitor account performance against service-level agreements (SLAs) and track customer satisfaction metrics.
• Identify opportunities to improve customer retention, strengthen existing partnerships, and grow assigned accounts.
• Prepare periodic reports on account activities, customer feedback, recurring complaints, and overall service performance.

• Bachelor degree or HND in Business Administration, Marketing, Mass Communication, or any related discipline.
• 2 to 3 years of proven relevant experience in Key Account Management, Customer Service, or Client Relationship Management.
• Prior working experience in the logistics, express delivery, e-commerce, or courier industry is strictly required.
• Excellent verbal and written communication, interpersonal, and relationship management skills.
• Strong problem-solving, complaint-handling, and conflict-resolution abilities under pressure.
• Proficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) systems.
• Strong organizational skills, high attention to detail, and a proactive, customer-oriented mindset.

• Competitive salary package with performance-based incentives.
• Opportunities for professional growth and career advancement within a global logistics network.
• A collaborative, dynamic, and fast-paced working environment.

Skills