About the Role
Ascentech Services Limited is hiring a skilled HVAC Technical Customer Service Manager to join our dynamic team in Nigeria. In this role, you will be the primary bridge between our technical engineering operations and our valued clients, ensuring top-tier after-sales support, seamless warranty management, and rapid issue resolution. If you possess a strong technical background and a passion for delivering stellar customer service experiences, this is the perfect opportunity to advance your career with a leading recruitment and business solutions firm.
Key Responsibilities- Manage and resolve customer enquiries, technical complaints, and escalations with speed and professionalism.
- Coordinate comprehensive after-sales services, including routine repairs, scheduled maintenance, and complex warranty claims.
- Liaise closely with internal engineering and technical teams to troubleshoot and resolve HVAC equipment-related issues promptly.
- Monitor incoming service requests, ensuring consistent follow-up and transparent communication with all clients.
- Build, nurture, and maintain strong, long-lasting business relationships with key accounts and customers.
- Maintain precise records of all customer interactions, service activities, resolutions, and warranty logs.
- Prepare regular customer service performance reports and analyze data to identify operational areas for improvement.
- Bachelor's Degree or HND in Business Administration, Mechanical Engineering, or a related technical field.
- 2 to 4 years of proven relevant experience in customer service, client relations, or after-sales technical support.
- Demonstrated hands-on experience or strong familiarity within the HVAC, engineering, or heavy technical equipment industries.
- Working knowledge of warranty management frameworks, structured complaint resolution, and service coordination.
- Exceptional verbal and written communication, problem-solving, and organizational skills.
- Proficiency in Microsoft Office Suite and modern ERP or CRM software systems.
- Competitive salary package commensurate with industry standards and professional experience.
- Opportunities for continuous professional development, technical training, and career progression.
- Collaborative, dynamic, and supportive work environment within a reputable organization.
- Health insurance and other attractive employee welfare benefits.