About the Role
Brilliant Performance Solutions Limited is seeking a professional and customer-centric Front Office / Receptionist to join our dynamic team in Nigeria. In this role, you will serve as the primary brand ambassador, delivering exceptional hospitality and ensuring seamless communication between guests and management. If you possess a welcoming demeanor and a passion for outstanding customer service, we invite you to apply.
Key Responsibilities- Greet, welcome, and check-in guests efficiently to company standards while verifying payment methods and explaining hotel policies.
- Manage high-volume reservations, bookings, and cancellations via phone, email, and face-to-face interactions.
- Advise guests on room features, utilities, local transport, amenities, and places of interest.
- Promote and upsell hotel facilities, additional services, and amenities using strong sales skills.
- Compute guest bills, post charges accurately, and ensure billing complies with hotel standards.
- Handle special requests, including room service, Wi-Fi access, taxi bookings, wake-up calls, and extra amenities.
- Maintain records of room bookings, create incident reports, and complete daily activity logs for management.
- Keep the front desk and reception area neat, orderly, and professional at all times.
- Enforce hotel rules, alert management to guest misconduct, and report emergencies to relevant authorities.
- Candidates must possess an OND or a degree in any relevant field.
- A professional certificate in the Hospitality Industry is an added advantage.
- Must have a minimum of 3 years of proven experience in the front office of a reputable and standard hotel.
- Familiarity with hotel operational hospitality software and front office systems.
- Exceptional communication, interpersonal, and problem-solving skills.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and continuous training in hospitality management.
- A supportive and engaging work environment with a reputable brand.