About the Role
Teestone Hotel & Apartments is a modern boutique hotel located in the peaceful neighborhood of Ikeja, just 15 minutes from Murtala Muhammed International Airport. We pride ourselves on offering the perfect combination of comfort, convenience, and contemporary hospitality. As our Front Desk Officer, you will serve as the crucial first point of contact, embodying our commitment to exceptional service and ensuring every guest enjoys a seamless and welcoming stay in Lagos.
Key Responsibilities- Welcome guests warmly and provide exceptional, personalized customer service from arrival to departure.
- Perform efficient guest check-in and check-out procedures while verifying guest identification and billing details.
- Manage room reservations, booking modifications, and cancellations accurately via the hotel management system.
- Answer phone calls, emails, and in-person inquiries promptly, professionally, and courteously.
- Provide comprehensive information regarding hotel amenities, services, and local Ikeja attractions.
- Handle guest feedback, requests, and complaints calmly, ensuring swift resolution and escalation when necessary.
- Process payments, issue accurate receipts, and reconcile daily financial transactions with precision.
- Coordinate seamlessly with housekeeping and maintenance departments to ensure rooms meet our high standards.
- Maintain a clean, organized, and professional reception area at all times.
- Monitor room availability and occupancy status to optimize front office operations.
- Adhere strictly to hotel safety, security, and confidentiality policies.
- Minimum of an HND or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- Previous working experience in a front desk, receptionist, or hospitality customer service role is an advantage.
- Exceptional verbal and written communication skills with a polished interpersonal demeanor.
- Proficiency in Microsoft Office Suite and modern hotel management software.
- Strong organizational, time-management, and multitasking capabilities in a fast-paced environment.
- Professional appearance, charming personality, and a positive, can-do attitude.
- Flexibility to work varied shifts, including weekends, nights, and public holidays.
- Demonstrated problem-solving abilities and conflict-resolution skills.
- Competitive salary package within the Nigerian hospitality industry.
- HMO health insurance coverage.
- Opportunities for professional growth and career advancement.
- Staff meals and pleasant working environment.