About the Role
New Advantage Homes Limited, a leading real estate company dedicated to providing exceptional property solutions in Nigeria, is seeking a talented and passionate Customer Service Officer. Our commitment is to deliver top-notch services, unparalleled expertise, and a personalized approach to meet the unique needs of our valued clients. We pride ourselves on our integrity, reliability, and innovative approach to real estate. At New Advantage Homes, we don't just sell properties - we build lasting relationships, helping our clients navigate the real estate market with confidence.
Key Responsibilities- Act as the primary point of contact for client inquiries via phone, email, and in-person consultations regarding available property solutions.
- Provide accurate, valid, and complete information by using the right methods and tools provided by the company.
- Handle customer complaints, provide appropriate solutions and alternatives within the stipulated time, and follow up to ensure resolution.
- Maintain comprehensive and accurate records of customer interactions, transactions, inquiries, and comments in the database.
- Collaborate with the sales and marketing teams to schedule property viewings and follow up on prospective client leads.
- Contribute to team efforts by accomplishing related results and participating in regular customer service training sessions.
- Minimum of an OND, HND, or Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Proven work experience as a Customer Service Representative, Customer Care Officer, or similar relevant role within the Nigerian market.
- Exceptional verbal and written communication skills in English, with active listening and problem-solving abilities.
- Proficiency in using CRM software, Microsoft Office Suite, and general office productivity tools.
- Strong interpersonal skills with a patient, empathetic, and customer-centric attitude.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced real estate environment.
- Competitive salary with performance-based bonuses and incentives.
- Comprehensive health insurance coverage for employees.
- Opportunities for professional growth, career advancement, and continuous learning within the real estate sector.
- A collaborative, supportive, and dynamic work environment at a leading Nigerian property firm.