About the Role
Fortics Lifecare Limited is a premier network of primary healthcare providers offering comprehensive medical services and adjunct value-added solutions. We are currently seeking a dynamic, polite, and organized Front Desk Officer to join our expanding team in Nigeria. In this pivotal role, you will serve as the welcoming face of our facility, ensuring that every patient, visitor, and stakeholder receives a warm and professional reception. If you possess a passion for healthcare administration and excellent interpersonal abilities, we invite you to apply and help us maintain our high standards of patient care and service delivery.
Key Responsibilities- Greet and welcome all patients, visitors, and clients with professionalism, empathy, and courtesy upon arrival.
- Manage the front desk reception area efficiently, ensuring a clean, organized, and welcoming environment.
- Handle incoming phone calls, direct inquiries to the appropriate departments, and take accurate messages when necessary.
- Assist patients with the completion of registration forms, appointment scheduling, and basic administrative paperwork.
- Provide accurate information regarding healthcare services, operating hours, and general facility guidelines.
- Coordinate with medical and administrative staff to ensure seamless patient flow and minimize waiting times.
- Handle billing inquiries, collect payments, and issue receipts accurately where applicable.
- Minimum of an SSCE or OND qualification from a recognized institution.
- 0 to 2 years of relevant work experience in a front desk, customer service, or administrative role, preferably within the healthcare sector.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a patient, polite, and approachable demeanor.
- Proficiency in basic computer applications, including Microsoft Office Suite and office management software.
- High level of organization, attention to detail, and ability to multitask in a fast-paced environment.
- Competitive entry-level salary with opportunities for performance-based bonuses.
- Comprehensive health insurance coverage for employee and dependents.
- Continuous professional development and on-the-job training in healthcare administration.
- A supportive, collaborative, and inclusive work environment with clear pathways for career growth.