About the Role
E-Terra Technologies Limited is the premier indigenous electronic waste recycling company in Nigeria, specializing in eco-friendly e-waste management and resource recovery using cutting-edge technologies. We are currently looking for a dynamic and professional Front Desk & Customer Service Officer to serve as the welcoming face of our organization and drive service excellence.
Key Responsibilities- Manage the reception area, ensuring a professional, welcoming environment for visitors, clients, and vendors while enforcing access control and safety protocols.
- Handle incoming telephone calls, emails, and physical inquiries promptly, routing technical or commercial questions regarding e-waste recycling to appropriate departments.
- Maintain accurate visitor registers, manage meeting schedules, and record customer feedback or complaints in the CRM system for timely resolution.
- Provide comprehensive administrative support, including sorting correspondence, managing office supplies, and generating routine customer service reports.
- Promote environmental sustainability by supporting office resource management and upholding company policies on data privacy and professional communication.
- Minimum of an OND, HND, or Bachelor's Degree in Business Administration, Mass Communication, Public Relations, or a related field.
- 5 to 8 years of proven experience in front desk operations, reception, customer service, or administrative support roles.
- Excellent verbal and written communication skills with a professional telephone etiquette and strong interpersonal abilities.
- Proficiency in Microsoft Office applications and familiarity with Customer Relationship Management (CRM) tools.
- High level of organization, discretion in handling confidential information, and a customer-focused attitude.
- Competitive salary with opportunities for professional growth in a pioneering environmental technology firm.
- Comprehensive health insurance and wellness benefits.
- Dynamic, eco-conscious work environment committed to sustainability and employee development.