Loan Monitoring & Collections Officer

About the Role

First Ally Capital is a leading financial advisory and issuing house committed to delivering exceptional financial services in Nigeria. We are currently seeking a proactive and results-driven Loan Monitoring & Collections Officer to join our dynamic team. In this role, you will play a critical part in safeguarding our financial assets by monitoring loan portfolios, recovering overdue debts, and implementing effective credit risk mitigation strategies.

• Monitor active loan portfolios to proactively identify potential delinquencies and overdue accounts.
• Contact customers via calls, emails, and field visits to follow up on past-due financial obligations.
• Negotiate viable repayment plans and structure mutually beneficial restructuring arrangements with clients.
• Conduct physical recovery visits and execute field collection activities in compliance with regulatory standards.
• Prepare comprehensive daily, weekly, and monthly portfolio performance and collection reports.
• Escalate high-risk, non-performing loans (NPLs) to management and legal teams as necessary.
• Maintain accurate, up-to-date documentation of all collection activities and customer interactions.
• Collaborate closely with internal branches and Relationship Officers to enhance overall asset quality and recovery rates.

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related discipline.
• 2 to 4 years of proven professional experience in loan recovery, debt collections, or credit administration within the financial sector.
• Exceptional negotiation, conflict resolution, and interpersonal communication skills.
• Strong analytical mindset with high proficiency in Microsoft Excel and financial reporting tools.
• Prior working knowledge of Nigerian banking operations, credit policies, or microfinance institutions is an added advantage.

• Competitive salary package with performance-based incentives.
• Comprehensive health insurance coverage.
• Opportunities for professional development and career advancement within a reputable financial institution.
• A collaborative, inclusive, and fast-paced work environment.

Skills