About the Role
DKT International is seeking a dedicated and culturally attuned Call Centre Agent - Hausa to join our dynamic team in Nigeria. In this vital role, you will be the primary voice of our reproductive health and family planning initiatives, helping to provide accurate information, improve access to quality contraceptive products, and promote safe health practices across communities.
Key Responsibilities- Manage inbound and outbound customer calls in a timely and professional manner.
- Provide accurate and satisfactory answers to family planning and sexual reproductive health queries.
- Guide callers through family planning methods, website navigation, and product usage using approved scripts.
- Identify and escalate priority issues to high-level management as required.
- Identify customer needs, research issues, and offer effective solutions or alternatives.
- Follow up on customer interactions to ensure complete satisfaction.
- OND, HND, or BSc in any related field.
- 2-3 years of proven experience in a customer support role.
- Mandatory fluency in both English and Hausa (written and spoken).
- Strong verbal communication, active listening, and interpersonal skills.
- Computer literacy and familiarity with CRM systems and practices.
- Ability to multi-task, set priorities, and manage time effectively in a fast-paced environment.
- Competitive salary package commensurate with experience.
- Opportunity to make a meaningful social impact on public health in Nigeria.
- Professional growth and continuous learning environment.