About the Role
Moniepoint Inc. is a leading financial technology company digitizing Africa's real economy by building a comprehensive financial ecosystem for businesses. We are currently looking for a dynamic and customer-focused Customer Support Officer to join our Customer Support Operations department in Ore, Ondo State. In this on-site role, you will serve as the crucial first point of contact for walk-in customers and digital inquiries, ensuring every business owner and customer receives prompt, professional, and empathetic support aligned with our core values.
Key Responsibilities- Act as the primary contact for walk-in customers nationwide and manage customer interactions across WhatsApp support groups.
- Provide accurate, high-quality, and timely resolutions to customer inquiries, service requests, and technical issues.
- Log all customer support requests meticulously for effective tracking, follow-up, and resolution.
- Collaborate closely with internal cross-functional teams to expedite issue resolution and minimize escalation rates.
- Adhere strictly to approved communication scripts, service guidelines, data privacy policies, and operational procedures.
- Collect, document, and report valuable customer feedback to support continuous product and service enhancements.
- Build enduring, trust-based relationships with customers through clear, professional verbal and written communication.
- Minimum of 1 to 2 years of proven experience in a customer service or support role.
- Possession of a Bachelor's degree (BSc) or Higher National Diploma (HND).
- Must have successfully completed the NYSC scheme or possess a valid exemption/exclusion certificate.
- Exceptional problem-solving, emotional intelligence, and interpersonal communication skills.
- Strong attention to detail with the ability to manage walk-in traffic and digital messaging platforms efficiently.
- Competitive compensation package with performance-based incentives.
- Robust health and wellness benefits.
- Ample opportunities for professional development and rapid career growth within a fintech leader.
- A collaborative, innovative, and fast-paced work environment.