About the Role
Elixir Global Investment Limited, popularly known as Elixir Drinks and Elixir Shop 24/7, is a premier diversified Nigerian business group operating extensively in the wholesale and retail distribution of authentic alcoholic and non-alcoholic beverages, modern supermarkets, and dynamic hospitality services. We are currently seeking a vibrant, dedicated, and customer-oriented Customer Care Attendant to join our energetic team. In this role, you will serve as the primary point of contact for our valued customers, ensuring every interaction reflects our commitment to excellence, professionalism, and outstanding service delivery within our retail and hospitality environments.
Key Responsibilities- Greet customers warmly and assist them with inquiries, product selections, and purchases across our retail and hospitality outlets.
- Handle customer complaints, resolve issues promptly, and ensure high levels of customer satisfaction and retention.
- Process sales transactions accurately using the point-of-sale (POS) system and manage cash or electronic payments.
- Maintain a clean, organized, and welcoming front-of-house environment that meets company merchandising standards.
- Provide detailed information regarding authentic beverage brands, promotional offers, and supermarket services to shoppers.
- Collaborate effectively with inventory and sales teams to communicate customer feedback and product demands.
- Perform daily administrative tasks, including logging customer inquiries, managing feedback reports, and answering phone calls.
- Minimum of an OND, NCE, or equivalent professional qualification in a relevant discipline.
- Proven work experience as a customer care representative, retail sales associate, or similar hospitality role is an advantage.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a patient, empathetic, and professional demeanor.
- Basic computer literacy and familiarity with point-of-sale systems or retail software.
- Ability to thrive in a fast-paced retail and hospitality environment while maintaining a positive attitude.
- Competitive salary with performance-based incentives and bonuses.
- Comprehensive health insurance coverage and wellness support.
- Opportunities for rapid career growth and professional development within a thriving business group.
- A collaborative, dynamic, and supportive work culture.
- Staff discounts on our wide range of authentic alcoholic and non-alcoholic beverages.