About the Role
FumQuench Parfaithub is a fast-growing, premium parfait brand where richness, creaminess, and freshness meet in every bowl. Our mission is to create a refreshing experience by combining top-tier nutrition with unmatched taste and quality. We are currently looking for a passionate and professional Customer Service Officer to join our dynamic team in Lagos, Nigeria, and help us maintain our commitment to excellence and customer satisfaction.
Key Responsibilities- Respond promptly and professionally to customer inquiries across multiple communication channels.
- Acknowledge, investigate, and effectively resolve customer complaints to ensure positive outcomes.
- Maintain deep knowledge of all FumQuench products to accurately assist customers and provide expert recommendations.
- Process all customer orders efficiently and ensure timely dispatch and fulfillment.
- Keep accurate, detailed records of customer interactions, transactions, complaints, and feedback.
- Collaborate closely with internal team members to resolve escalated customer issues swiftly.
- Maintain a positive, courteous, empathetic, and professional attitude toward all customers at all times.
- Possession of a Bachelor's Degree qualification from a recognized tertiary institution.
- Minimum of 1 year of proven work experience in customer support or a related role.
- Must reside in or very close to Gbagada, Lagos, to ensure seamless commute.
- Must have successfully completed the mandatory National Youth Service Corps (NYSC) program.
- Exceptional verbal and written communication skills in crisp and clear English.
- Flexibility to work on designated weekends and public holidays as required by business needs.
- Ability to work on-site from the office for 26 days a month.
- Competitive salary with performance incentives.
- Opportunity to grow within a fast-rising and innovative food and beverage brand.
- A supportive, vibrant, and collaborative work environment.
- Staff discounts on our delicious, premium-quality parfaits.