About the Role
Cedarcrest Hospitals, a leading specialist medical center in Abuja, Nigeria, is seeking a professional and empathetic Front Desk/Customer Services Officer to join our dynamic team. In this role, you will be the first point of contact for our patients, visitors, and partners, ensuring a welcoming, organized, and seamless experience from arrival to departure. You will play a crucial part in upholding our reputation for world-class healthcare delivery by managing inquiries, coordinating appointments, and maintaining a high standard of professional customer service in a fast-paced medical environment.
Key Responsibilities- Greet and welcome patients, visitors, and staff warmly and professionally upon arrival at the hospital.
- Manage incoming phone calls, emails, and physical inquiries, routing them to the appropriate departments or personnel.
- Coordinate patient registration, appointment scheduling, and check-in procedures accurately using hospital management systems.
- Handle patient billing inquiries, process payments, and issue receipts in accordance with hospital financial guidelines.
- Maintain a clean, organized, and welcoming reception area that reflects the hospital's high standards.
- Provide accurate information regarding hospital services, specialist schedules, and visiting hours to patients and visitors.
- Liaise with medical and administrative staff to ensure smooth patient flow and resolve any customer service issues promptly.
- Relevant academic qualifications, such as a Bachelor's degree or HND in Business Administration, Communications, or a related field.
- Proven work experience in a customer service or front desk role, preferably within the healthcare or hospitality sector.
- Excellent verbal and written communication skills with a polite, professional phone manner.
- Strong interpersonal skills and the ability to demonstrate empathy and patience with patients from diverse backgrounds.
- Proficiency in using computers, office software, and hospital management database systems.
- High level of attention to detail, organization, and multitasking capabilities in high-pressure situations.
- Strong commitment to patient confidentiality, professionalism, and quality service delivery.
- Competitive salary package commensurate with experience and industry standards.
- Comprehensive health insurance coverage for employees and eligible dependents.
- Opportunities for professional development and continuous training in a world-class healthcare setting.
- A supportive, collaborative, and rewarding work environment within a leading specialist hospital.