About the Role
Best Service Raya, a prominent leader in the distribution and sales of mobile phones and small domestic appliances (SDA), is seeking a dedicated and customer-oriented Customer Care Representative to join our vibrant team in Lagos. In this role, you will serve as the primary contact for our valued customers, ensuring they receive prompt, professional, and effective support at our branch. We are looking for an enthusiastic professional who excels in problem-solving, enjoys technology, and is eager to build strong relationships with local market dealers to boost on-site sales volume.
Key Responsibilities- Greet and attend to walk-in customers at the branch with a professional and welcoming attitude
- Inspect mobile phones, diagnose symptoms, and troubleshoot technical issues accurately
- Register incoming devices and maintain detailed records within the company system
- Collaborate closely with on-site hardware engineers to facilitate swift and efficient phone repairs
- Establish and nurture strong relationships with market dealers to drive sales volume and increase site engagement
- Provide clear and accurate information regarding product features, warranties, and repair status
- Minimum of an OND, NCE, or Bachelor degree in a relevant field
- Proven experience in customer service, call center operations, or mobile device support
- Basic technical knowledge of mobile phone troubleshooting and repair processes
- Exceptional interpersonal, communication, and relationship-building skills
- Ability to multitask in a fast-paced retail and service environment
- Reside in Lagos or be willing to commute to the branch location daily
- Competitive salary with performance-based incentives
- Comprehensive health insurance coverage
- Opportunities for professional growth and technical training
- A collaborative, dynamic, and supportive work environment