About the Role
Moniepoint Inc. is a leading financial technology company digitising Africa’s real economy by building an all-in-one financial ecosystem for businesses. We are currently looking for a results-driven and resilient Collections Agent to join our dynamic operations team in Lagos. In this role, you will play a crucial part in managing early and mid-stage arrears while championing professional customer engagement to maintain high recovery rates and safeguard portfolio health.
Key Responsibilities- Manage an assigned portfolio of delinquent loan accounts and initiate timely follow-up on overdue payments across approved communication channels.
- Negotiate repayment terms and secure reliable commitments from customers while upholding the highest standards of professional conduct.
- Accurately document all customer interactions, agreements, and case updates within the internal loan management system.
- Monitor and follow up on Promise-to-Pay (PTP) commitments to drive conversion and minimize rollovers.
- Escalate high-risk or complex unresolved accounts in strict accordance with internal recovery and regulatory guidelines.
- Consistently meet daily, weekly, and monthly productivity and recovery targets.
- 1 to 2 years of proven experience in loan collections, credit control, or call center operations.
- Strong negotiation, persuasion, and conflict-resolution skills.
- Excellent verbal and written communication abilities, complemented by high emotional intelligence.
- Familiarity with CRM platforms, loan management systems, or call center tools.
- High level of integrity, discretion, and confidentiality when handling sensitive customer data.
- Must reside within the environs of Lekki Phase 1, Lagos, or easily commute to the office.
- Competitive salary with attractive annual performance bonuses.
- Comprehensive health insurance coverage and contributory pension scheme.
- A supportive, people-first company culture that prioritizes professional growth, continuous learning, and employee well-being.