About the Role
CMK Culinary Institute (Creative Centre), a premier and internationally recognized culinary arts and hospitality management school located in the heart of Port Harcourt, Rivers State, is seeking a dynamic and results-driven Club / Lounge Manager. In this pivotal role, you will be responsible for elevating our lounge operations, ensuring exceptional guest satisfaction, and driving business growth. If you possess a strong background in hospitality management and a passion for excellence, we invite you to lead our vibrant lounge team toward continued success.
Key Responsibilities- Provide comprehensive operational oversight for the club and lounge, ensuring seamless daily activities, superior customer service, and strict adherence to health and safety standards.
- Drive sales and revenue growth by implementing innovative marketing strategies, promotional events, and upselling techniques to maximize profitability.
- Oversee financial management and acumen, including budget planning, cost control, inventory management, and accurate daily reconciliation of accounts.
- Maintain high standards of accountability and results-driven performance, monitoring staff productivity and service quality consistently.
- Recruit, train, mentor, and schedule floor staff, bartenders, and security personnel to foster a positive and efficient work environment.
- Handle customer feedback and resolve any operational or guest-related issues promptly and professionally.
- Minimum of 3-5 years of proven managerial experience in a high-volume club, lounge, or upscale hospitality environment.
- Strong financial acumen with demonstrated success in managing budgets, reducing operational costs, and driving revenue growth.
- Exceptional leadership skills with a results-oriented mindset and a commitment to operational excellence.
- Outstanding communication, interpersonal, and conflict-resolution abilities.
- HND or Bachelor's degree in Hospitality Management, Business Administration, or a related field is an added advantage.
- Competitive salary commensurate with experience.
- Opportunities for professional development within a premier culinary and hospitality institution.
- A dynamic, creative, and supportive work environment in Port Harcourt.
- Performance-based bonuses and incentives.