Client Relationship Associate (Lagos)

About the Role

Reliance HMO is redefining health insurance through software, data science, and telemedicine, making healthcare affordable, accessible, and delightful. We are currently looking for a driven Client Relationship Associate to join our vibrant team in Lagos. In this role, you will serve as a primary contact for our corporate clients, ensuring they receive outstanding service, maximizing client retention, and driving the adoption of our innovative digital health tools.

• Act as the primary point of contact for assigned corporate accounts, fostering strong relationships with HR and key decision-makers.
• Manage the complete contract renewal lifecycle, including pricing discussions, negotiations, and documentation.
• Conduct regular business review meetings to evaluate plan performance, usage trends, and utilization reports.
• Analyze Medical Expense Ratio (MER) data to provide actionable recommendations and improve client outcomes.
• Educate clients on Reliance HMO's products, services, and digital telemedicine features to drive engagement.
• Collaborate with the Sales team to identify opportunities for cross-selling and upselling additional products.

• Bachelor degree or HND in any relevant discipline.
• Completed NYSC or possession of a valid exemption letter.
• Basic proficiency in Microsoft Office applications and data analysis tools.
• Exceptional interpersonal, written, and verbal communication skills.
• High attention to detail, strong analytical capabilities, and a goal-oriented mindset.
• Prior experience in customer success or customer-facing roles, with healthcare or HMO experience being a strong advantage.

• Competitive salary package with performance-based incentives.
• Comprehensive health insurance coverage for you and your dependents.
• Opportunities for rapid career growth in a fast-paced technology-driven environment.
• Continuous professional development and mentorship programs.

Skills