About the Role
Sheraton Lagos Hotel, part of Marriott International, is seeking a dynamic and dedicated Assistant Manager - Front Office to join our world-class team in Nigeria. In this role, you will assist the Front Office Manager in overseeing daily operations across the front desk, bell staff, switchboard, and guest services. You will lead by example, ensuring that every guest receives exceptional, personalized service while maximizing the financial and operational performance of the department.
Key Responsibilities- Supervise day-to-day front office operations, ensuring seamless check-in and check-out experiences for all guests.
- Lead, mentor, and motivate the front desk team to achieve high standards of performance and guest satisfaction.
- Handle guest complaints and resolve service recovery issues promptly and professionally.
- Ensure compliance with all hotel front office policies, brand standards, and credit procedures.
- Collaborate with management to develop action plans based on guest feedback and satisfaction scores.
- Step in for the Front Office Manager as needed, maintaining operational continuity and clear staff communication.
- High school diploma or GED with a minimum of 2 years of professional experience in guest services or front desk operations; OR a 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration.
- Strong leadership, interpersonal, and communication skills.
- Demonstrated ability to handle high-pressure situations with professionalism and poise.
- Exceptional customer service orientation and problem-solving abilities.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Global travel discounts across Marriott International hotel brands worldwide.
- Ongoing professional development and career advancement opportunities.