About the Role
Yomaz Hairline, a premier Nigeria-based luxury wig and raw human hair brand renowned for our signature Boss Bob and HD closure wigs, is looking for a dynamic Saloon / Front Desk Manager. In this pivotal role, you will be the welcoming face of our brand, ensuring every client enjoys a seamless, luxurious, and personalized experience from the moment they walk through our doors or contact us online.
Key Responsibilities- Manage the daily front-of-house operations, ensuring a warm, welcoming, and pristine environment for all luxury clients.
- Coordinate appointments, walk-ins, and multi-service schedules efficiently using digital booking tools.
- Handle client inquiries, consultations, and communications via phone, email, and WhatsApp Business with utmost professionalism.
- Maintain records of inventory, sales, and client preferences to drive personalized service delivery.
- Collaborate closely with hair stylists and technicians to ensure smooth workflow and timely service execution.
- Uphold the premium brand presentation standard in personal deportment, communication, and studio upkeep.
- Minimum of 1 year of experience in front-facing customer service, beauty salon reception, or hospitality.
- Excellent verbal and written communication skills with a warm, articulate, and professional demeanor.
- Strong organizational abilities with the capacity to manage a busy multi-service schedule effortlessly.
- Basic literacy in smartphones, scheduling software, and messaging apps such as WhatsApp Business and Google Calendar.
- Reliable, punctual, and consistently well-presented in alignment with a luxury beauty brand standard.
- Competitive salary with performance-based incentives.
- Opportunity to grow within a fast-rising luxury hair and beauty brand in Nigeria.
- Exclusive staff discounts on premium raw human hair and luxury wigs.
- A supportive, elegant, and creative work environment.