About the Role
We are a modern Quick Service Restaurant based in Abuja, offering an innovative and affordable food concept that uniquely combines popular Nigerian dishes with Chinese and Asian-inspired fast food. Our core focus centers on quality, consistency, affordability, and efficient takeaway and delivery services. As we continue to expand our footprint in the Nigerian hospitality sector, we are seeking a dynamic, experienced, and commercially driven Restaurant Manager to lead our daily operations, optimize business performance, and foster sustainable growth.
The ideal candidate will think and operate like a business owner, demonstrating exceptional initiative, accountability, sound commercial judgment, and an unwavering commitment to achieving measurable financial and operational results in a fast-paced environment.
Key Responsibilities- Oversee and manage daily front-of-house and back-of-house restaurant operations to ensure seamless workflow.
- Ensure fast, efficient, and consistent customer service across dine-in, takeaway, pickup, and delivery channels.
- Maintain uncompromising standards of food quality, hygiene, safety, and visual presentation.
- Manage kitchen productivity, streamline service times, and monitor portion control to minimize wastage.
- Control food and operating costs through rigorous inventory management and smart procurement strategies.
- Manage relationships with local suppliers and negotiate favorable commercial terms.
- Monitor sales performance, analyze profitability metrics, and implement strategies to boost revenue.
- Supervise staff performance, monitor attendance, and drive team productivity through effective training.
- Ensure strict compliance with local health, safety, and regulatory requirements.
- Oversee cash handling, POS transactions, and daily financial controls.
- Handle and resolve customer feedback and complaints promptly to maintain high satisfaction ratings.
- Minimum of 3 to 5 years of proven managerial experience in a fast-paced restaurant, cafe, or quick-service food establishment.
- Strong background in operations, cost control, inventory management, and supplier negotiations.
- Demonstrated commercial acumen with a track record of improving sales and profitability.
- Exceptional leadership and team management skills with the ability to motivate diverse kitchen and service staff.
- In-depth knowledge of food safety standards, hygiene regulations, and health compliance in Nigeria.
- Excellent communication, problem-solving, and customer service skills.
- Proficiency in using restaurant POS systems and basic financial reporting tools.
- HND or Bachelor's degree in Hospitality Management, Business Administration, or a related field is an added advantage.
- Competitive salary with performance-based bonuses.
- Opportunities for rapid career advancement within a growing restaurant brand.
- Staff meals and dynamic working environment in a prime Abuja location.
- Comprehensive professional development and leadership training.