About the Role
Digital Marketing Skill Institute is seeking a proactive, organised, and customer-focused Reservations and Client Relations Officer to manage guest enquiries and bookings for our short-let apartments. Founded in 2012, we are a fast-growing organisation dedicated to excellence, and the successful candidate will serve as the primary point of contact, turning prospective guests into loyal clients.
Key Responsibilities- Manage booking enquiries across WhatsApp, phone calls, social media, websites, and online booking platforms.
- Provide prompt information on apartment availability, rates, facilities, and booking requirements.
- Convert leads into confirmed reservations through effective sales communication and timely follow-ups.
- Process reservation schedules, booking confirmations, payments, cancellations, and guest records accurately.
- Coordinate seamless guest check-ins, check-outs, and overall stay arrangements.
- Maintain regular communication with guests, attend to requests, and resolve complaints promptly.
- Liaise with housekeeping and maintenance teams to ensure apartments are pristine and guest-ready.
- Monitor occupancy rates, booking performance, and reservation targets to prepare regular reports.
- Degree or relevant qualification in Business Administration, Hospitality Management, Marketing, or a related field.
- Previous experience in reservations, hospitality, customer service, sales, or short-let operations.
- Excellent verbal and written communication skills with strong negotiation abilities.
- Proficiency in Microsoft Office, Google Workspace, and online communication tools.
- Familiarity with accommodation booking channels such as Airbnb and Booking.com is a distinct advantage.
- Strong organisational skills with meticulous attention to detail.
- Competitive salary and performance-based incentives.
- Opportunity for career growth within a innovative and expanding company.
- Dynamic, supportive, and collaborative work environment.