Receptionist

About the Role

Niji Hotel, the esteemed hospitality subsidiary of the prominent Nigerian agricultural and industrial conglomerate Niji Group, is seeking a professional and customer-focused Receptionist to join our team in Osogbo, Osun State. Located in the serene Oroki Estate and formerly known as Ripples Hotels & Suites, we pride ourselves on delivering outstanding guest experiences from the moment visitors arrive.

• Greet and welcome hotel guests, visitors, and clients warmly and professionally upon arrival.
• Manage front desk operations including check-ins, check-outs, room reservations, and guest inquiries.
• Handle incoming telephone calls, emails, and correspondence, routing them to the appropriate departments or personnel.
• Process guest payments, issue receipts, and maintain accurate daily billing and cash flow records.
• Address guest feedback, resolve complaints promptly, and ensure high levels of customer satisfaction.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms and public areas meet premium standards.

• Possess relevant academic qualifications, such as a degree or diploma in Hospitality Management, Business Administration, or a related field.
• Proven work experience as a Receptionist, Front Desk Agent, or in a similar customer-facing hospitality role.
• Exceptional verbal and written communication skills in English.
• Strong interpersonal skills with a polite, professional, and patient demeanor.
• Proficient in using hotel management software, Microsoft Office Suite, and basic office equipment.
• Ability to multitask, remain calm under pressure, and work effectively in a fast-paced environment.

• Competitive salary commensurate with experience and industry standards.
• Opportunities for professional growth and career advancement within Niji Group.
• A supportive, dynamic, and engaging work environment in the heart of Osun State.

Skills