About the Role
Stanbic IBTC Holdings PLC is a leading financial services group in Nigeria, offering comprehensive banking, wealth management, and investment solutions. We are currently seeking a dynamic and results-driven Personal Banker to proactively manage a portfolio of retail clients, delivering exceptional, relationship-based banking solutions that drive financial inclusion and customer satisfaction across our extensive network.
Key Responsibilities- Build, maintain, and strengthen long-term customer relationships through exceptional service delivery, ensuring high levels of satisfaction, retention, and referrals.
- Guide customers through banking products and services, providing clear information on lending solutions, account requirements, and processes while ensuring compliance.
- Conduct comprehensive financial needs assessments for new and existing customers to identify suitable banking solutions aligned with their goals.
- Proactively identify and execute cross-selling and up-selling opportunities across the product suite to maximize portfolio value and revenue generation.
- Drive deposit mobilization by growing savings, current, fixed deposit, and investment portfolios to achieve assigned liability and revenue targets.
- Identify and acquire new-to-bank customers through strategic business development activities, market networking, and professional referrals.
- Minimum of a University Degree in a relevant discipline from a recognized institution.
- Strong interpersonal and communication skills with a proven ability to build rapport and convince people.
- Demonstrated proficiency in consumer banking processes, procedures, and product knowledge.
- Excellent organizational skills with the ability to meet strict timescales and manage multiple priorities.
- Competitive salary package and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Continuous professional development and career growth opportunities within a leading financial institution.