About the Role
Are you an empathetic, detail-oriented professional with a passion for women's wellness? The People Practice is partnering with a specialized women's health clinic to hire an exceptional Front Desk Officer. In this role, you will be the first point of contact, ensuring every patient receives a warm, discreet, and professional welcome. You will manage patient flow, coordinate specialized appointments, and maintain seamless administrative operations in a supportive, calming environment.
Key Responsibilities- Welcome patients and visitors warmly, maintaining a calming, professional, and discreet atmosphere in the reception area.
- Manage end-to-end appointment scheduling, including bookings, rescheduling, and cancellations for consultations, follow-ups, and specialized scans.
- Maintain accurate Electronic Medical Records (EMR), verify patient demographic details, and ensure complete intake documentation.
- Handle billing and insurance verification, including processing co-pays and managing outstanding balances.
- Manage multi-line phone systems, routing patient inquiries efficiently to medical and nursing staff.
- Uphold strict patient confidentiality and privacy standards at all times.
- Maintain a clean, organized, and welcoming lobby and check-in area.
- Minimum of 1 to 3 years of front desk or administrative experience, preferably within an OB/GYN or healthcare setting.
- Minimum of an HND or BSc in a relevant discipline.
- Proficiency in EMR software, Microsoft Office Suite, and Google Workspace.
- Familiarity with digital content creation, including social media storytelling, copywriting, and basic visual design.
- Exceptional verbal and written communication skills with strong multitasking abilities.
- Compassionate, empathetic, and bubbly demeanor suited for a patient-centric environment.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and skill development in healthcare administration.
- A supportive, collaborative work environment focused on impactful women's health services.