About the Role
Euracare Multi-Specialist Hospital is a premier healthcare facility in Lagos, Nigeria, dedicated to delivering cutting-edge medical technology and reducing the need for medical tourism. We are currently seeking a polished and empathetic Front Desk Officer to join our dynamic team and serve as the primary brand ambassador for our high-net-worth clients, patients, and families.
Key Responsibilities- Greet arriving patients and visitors immediately, warmly, and with formal etiquette while anticipating patient anxiety to offer personalized comfort.
- Register outpatient and inpatient admissions accurately in the Electronic Medical Record (EMR) system and verify private health insurance details.
- Manage multi-physician clinic schedules, specialist calendars, and diagnostic slots while proactively notifying stakeholders of changes.
- Act as the vital communication bridge between doctors, nursing units, billing, and the laboratory to ensure smooth patient flow.
- Handle co-payments and POS transactions with utmost discretion while maintaining a pristine, executive-standard front lobby.
- Bachelor’s degree in Mass Communication, Hospitality Management, Nursing Science, or a related discipline (Post NYSC).
- 2 to 3 years of professional front-desk, guest-relations, or medical receptionist experience within a luxury service sector.
- Exceptional verbal and written communication etiquette with high emotional intelligence.
- Proficiency in Hospital Information Systems (HIS) and EMR software.
- Strict adherence to patient privacy standards and ability to maintain poise under pressure during medical emergencies.
- Competitive salary package within the Nigerian healthcare industry.
- Opportunities for professional growth and continuous development in a world-class medical environment.
- Health insurance and other attractive staff welfare benefits.