About the Role
NOVA Bank is a licensed commercial bank in Nigeria with a focus on Wholesale Banking, Investment Banking, Retail and Digital Banking, Advisory Services, Trade Services, Financial Intermediation, Cash Management, Transaction and Digital Banking. We are currently seeking a dynamic and customer-focused Customer Services Officer to join our vibrant team. In this role, you will serve as the primary point of contact for our valued clients, ensuring they receive prompt, professional, and efficient support across all banking channels.
Key Responsibilities- Greet and welcome customers warmly, providing accurate information about bank products and services.
- Handle customer inquiries, complaints, and requests professionally via phone, email, and in-person visits.
- Process customer transactions accurately and efficiently while adhering to bank policies and regulatory guidelines.
- Identify cross-selling opportunities and refer customers to appropriate financial products and services.
- Maintain accurate records of customer interactions, transactions, and feedback in the bank database.
- Collaborate with internal departments to resolve complex customer issues in a timely manner.
- Bachelor's degree in Finance, Business Administration, Economics, or a related field.
- Minimum of 1-3 years of proven experience in customer service, preferably within the banking or financial services sector.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a patient and empathetic approach to problem-solving.
- Proficiency in using banking software, Microsoft Office Suite, and CRM tools.
- High level of integrity, accuracy, and attention to detail.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage for staff and dependents.
- Continuous professional development and career growth opportunities.
- Collaborative and innovative work environment within a leading Nigerian bank.