About the Role
Genesis Group, a leading Nigerian conglomerate spanning hospitality, entertainment, and food production, is seeking a motivated and tech-savvy E-Commerce Agent to join our dynamic team. In this role, you will be at the forefront of our digital operations, ensuring our customers enjoy a seamless online shopping experience across all our platforms.
Key Responsibilities- Manage and monitor online sales platforms, product listings, and digital inventory.
- Respond promptly to customer inquiries via WhatsApp, social media, and other digital channels.
- Assist customers with product information, pricing details, and order placement.
- Process, monitor, and track customer orders to ensure timely delivery.
- Conduct follow-ups with customers to guarantee satisfaction and drive repeat business.
- Promote company products and services actively across various social media platforms.
- Maintain accurate, up-to-date records of daily sales, orders, and customer interactions.
- Collaborate with the broader team to support comprehensive online marketing initiatives.
- Minimum of OND, NCE, or Bachelor's degree in a relevant field.
- Strong interpersonal and communication skills for professional customer engagement.
- Proficient in using computers, smartphones, and major social media platforms.
- Excellent organizational abilities and a proactive problem-solving mindset.
- Ability to thrive independently and cooperate effectively within a team environment.
- Prior experience in digital sales, e-commerce, or customer service is advantageous but not mandatory.
- High eagerness to learn, adapt, and grow within a fast-paced corporate environment.
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and career advancement within a major conglomerate.
- Comprehensive training on e-commerce tools and digital marketing strategies.
- A vibrant, supportive, and collaborative work culture.