About the Role
Elvaridah, a leading Business Development Company, is looking for a digitally fluent and customer-centric Content & Digital Marketing Officer to join our team on a hybrid work schedule. In this role, you will be the primary voice of our brand across all digital touchpoints, driving online growth, managing customer inquiries, and building an engaged digital community.
Key Responsibilities- Plan, execute, and monitor comprehensive digital marketing campaigns across social media, search engines, and email newsletters.
- Create highly engaging digital content, including social media posts, graphics, basic video content, and targeted email campaigns.
- Manage the social media calendar to ensure consistent posting aligned with promotional strategies and business objectives.
- Monitor website traffic, SEO performance, and social media metrics to continuously optimize campaign reach and ROI.
- Serve as the primary contact for guests across all digital platforms, handling inquiries, bookings, and feedback promptly.
- Foster an active online community by engaging in conversations, acknowledging user-generated content, and highlighting customer stories.
- Maintain accurate logs of customer interactions in the CRM and escalate complex service issues to management swiftly.
- Bachelor's Degree in Marketing, Communications, Business, or a related field.
- 2-3 years of proven experience in a digital marketing or social media management role, ideally within the service industry.
- Proficiency in social media management tools like Meta Business Suite, Hootsuite, or Buffer.
- Strong understanding of SEO, Google Analytics, and social media advertising.
- Experience with graphic design tools such as Canva and basic video editing software.
- Exceptional written and verbal communication skills with a customer-centric mindset.
- Competitive salary package commensurate with experience.
- Flexible hybrid work arrangement promoting work-life balance.
- Opportunities for professional growth and continuous learning within a dynamic business development environment.