Chinese-English Language & User Research Specialist

About the Role

OPay Digital Services Limited is seeking a dynamic and bilingual Chinese-English Language & User Research Specialist to join our innovative team in Nigeria. In this role, you will play a crucial part in supporting product localization, bridging cross-cultural communication gaps, and uncovering valuable insights to enhance our mobile money platform. If you are passionate about financial inclusion and eager to start your career in a fast-paced fintech environment, we want to hear from you.

• Translate, adapt, and meticulously review product and user-facing content in both Chinese and English.
• Provide accurate interpretation during meetings, workshops, stakeholder discussions, and research sessions.
• Assist in conducting user interviews, focus groups, field visits, and observational studies across Nigeria.
• Coordinate fieldwork logistics, including participant recruitment, scheduling, and session arrangements.
• Document comprehensive user feedback, organize research notes, and summarize actionable findings for product teams.
• Foster seamless collaboration between Chinese-speaking product teams and local Nigerian operational stakeholders.

• Full professional proficiency in written and spoken Chinese and English.
• Exceptional communication, active listening, observation, and documentation skills.
• Strong organizational abilities with high attention to detail and accuracy.
• Proficiency in standard office productivity tools, including Microsoft Word, Google Docs, and spreadsheets.
• Willingness and flexibility to travel for field research in Lagos and other regions of Nigeria when required.
• Open to recent graduates, early-career professionals, final-year students, and internship candidates.
• Prior exposure to fintech, digital payments, market research, or cross-cultural team environments is an advantage.

• Competitive entry-level remuneration package with performance-based growth opportunities.
• Comprehensive health insurance coverage and wellness benefits.
• Dynamic, multicultural work environment with continuous learning and career advancement.
• Hands-on experience with one of Africa's leading fintech and mobile money platforms.

Skills