About the Role
Talent Spur Advisory Ltd., a premier Human Resources and Capital Management company, is seeking a dynamic Beauty and Skincare Advisor to join our client's team in Lagos. In this hybrid customer care and retail role, you will be the face and voice of renowned beauty and lifestyle brands, guiding customers through their skincare journeys across both digital platforms and physical retail environments.
Key Responsibilities- Manage customer enquiries seamlessly through Instagram, WhatsApp, email, website chat, and other approved digital channels.
- Provide expert explanations of skincare and haircare product benefits, ingredients, suitability, and usage based on approved guidelines.
- Assist walk-in and online customers in selecting products tailored to their unique beauty and wellness needs.
- Support in-store purchases, product demonstrations, order processing, and walk-in customer interactions.
- Resolve routine customer complaints professionally and escalate complex technical or product-related concerns appropriately.
- Maintain accurate customer records, enquiry logs, and transaction details while conducting effective post-purchase follow-ups.
- Prepare comprehensive weekly reports detailing customer feedback, trending enquiries, and recurring service concerns to drive business improvements.
- Possess an OND, HND, or Bachelor's degree in Business Administration, Marketing, Mass Communication, Customer Service Management, or a related discipline.
- Bring 4 to 5 years of solid experience in customer service, digital support, or retail customer engagement.
- Prior experience working with premium lifestyle, cosmetics, beauty, skincare, haircare, or FMCG brands is highly advantageous.
- Demonstrated proficiency in managing customer interactions via Instagram, WhatsApp Business, and email platforms.
- Possess a foundational understanding of skincare and haircare formulations with the ability to articulate product information clearly.
- Exhibit exceptional written and verbal communication, active listening, and problem-solving skills.
- Familiarity with modern CRM systems, customer databases, and social media management tools.
- Availability to work fully onsite in Lagos, Nigeria.
- Competitive base salary designed to reflect your expertise and dedication.
- Lucrative sales commissions rewarding your ability to drive conversions and upsell.
- KPI-linked performance bonuses tied directly to sales milestones, customer satisfaction scores, and service delivery excellence.