About the Role
New Age Mobile Concepts Limited, Nigeria's foremost provider of innovative mobile phone chargers and accessories, is seeking a dynamic and customer-centric After-Sales Service Specialist to join our Ibadan team. In this role, you will serve as the primary point of contact for post-purchase interactions, ensuring timely resolution of product-related issues and maintaining exceptional satisfaction levels. You will play a crucial part in upholding our brand reputation for quality, innovation, and superior customer care while supporting our mission to place a world-class product in every home.
Key Responsibilities- Respond promptly and professionally to customer inquiries, concerns, and complaints regarding mobile phone accessories and chargers.
- Troubleshoot and resolve technical product issues, managing warranty claims, repairs, replacements, and returns efficiently.
- Process service requests and coordinate seamlessly with logistics and technical teams to ensure smooth operational workflows.
- Maintain up-to-date knowledge of product features, specifications, and compatible accessories to provide accurate guidance.
- Identify cross-selling and upselling opportunities, promoting products and recommending suitable accessories to customers.
- Maintain accurate service records in CRM systems and generate regular reports on customer feedback, product performance, and service trends.
- Bachelor's degree or HND in Business Administration, Marketing, Sales, or a related field.
- 0 to 2 years of relevant professional experience in customer service, technical support, or sales, preferably within the mobile or electronics accessories industry.
- Strong verbal and written communication skills with excellent interpersonal abilities.
- Exceptional problem-solving, analytical, and conflict-resolution skills.
- Ability to thrive in a fast-paced retail or corporate environment while meeting performance targets and deadlines.
- Deep familiarity with mobile phone accessories, charging technology, and consumer tech trends.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a leading tech accessories brand.
- A collaborative, innovative, and supportive work environment.