About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building an innovative financial ecosystem for businesses. We are currently looking for a proactive Workforce Experience Specialist to join our People Helpdesk and act as the first point of contact for employees seeking support on HR-related matters. In this role, you will help our team members navigate policies, processes, and systems by delivering clear, timely, and accurate responses, reinforcing trust in our daily operations.
Key Responsibilities- Respond to employee queries through our helpdesk system, ensuring professional, accurate, and timely resolutions.
- Triage incoming questions and route them to appropriate HR Admin, Lifecycle, Talent Acquisition, or HRIS teams when escalation is required.
- Maintain up-to-date knowledge of People policies, processes, and systems to provide consistent and reliable guidance.
- Update and maintain helpdesk FAQs, scripts, and response templates to improve clarity and reduce repeat questions.
- Track and record all helpdesk interactions, ensuring data accuracy for comprehensive reporting and trend analysis.
- Identify recurring issues or process bottlenecks and flag them to the Lead, People Helpdesk for continuous improvement.
- Support new joiners by assisting them with HR systems, documentation, and policy-related questions during onboarding.
- 1 to 3 years of experience in HR support, customer service, or a dynamic People Operations role.
- Strong interpersonal and communication skills with the ability to simplify complex information for employees.
- Comfortable working with helpdesk ticketing systems, internal knowledge bases, and modern HR platforms.
- Good organisational skills and the ability to manage multiple queries efficiently in a fast-paced environment.
- Basic understanding of HR processes, employee lifecycle stages, and data confidentiality standards.
- Competitive compensation package with comprehensive health and wellness benefits.
- Exciting opportunities for impactful career growth within a fast-growing African fintech pioneer.
- Flexible work culture supported by continuous learning and professional development resources.