Supervisor

About the Role

Ben Silver Hotel and Suite, a conveniently located and affordable hospitality establishment in Agege, Lagos, is seeking a dedicated and detail-oriented Supervisor to join our growing team. Positioned near major transit hubs including Ikeja Airport, Iyana Ipaja, and Agege Railway Station, our hotel serves a diverse range of travelers and guests who expect reliable, high-quality service. As Supervisor, you will play a key role in ensuring smooth daily operations, maintaining service standards, and supporting staff to deliver a memorable guest experience.

• Oversee day-to-day hotel operations, including front desk, housekeeping, and guest services
• Supervise, train, and motivate staff to maintain high performance and professionalism
• Ensure guests receive prompt, courteous, and efficient service at all times
• Monitor room availability, bookings, and check-in/check-out processes
• Address and resolve guest complaints or concerns in a timely and professional manner
• Conduct regular inspections to ensure cleanliness, safety, and adherence to hotel standards
• Coordinate with other departments to ensure seamless hotel operations
• Maintain accurate records of staff attendance, shift schedules, and daily reports
• Assist management in implementing policies, procedures, and cost-control measures
• Ensure compliance with health, safety, and hygiene regulations

• Minimum of OND/HND or Bachelor's degree in Hospitality Management or a related field
• Proven experience in a supervisory role within the hospitality industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Good problem-solving skills with a customer-first mindset
• Ability to multitask and remain calm under pressure
• Familiarity with hotel management software is an added advantage
• Flexibility to work shifts, including weekends and public holidays

• Competitive salary package
• Opportunity to grow within a reputable hospitality establishment
• Supportive and collaborative work environment
• Convenient work location with easy access to major transport routes
• On-the-job training and career development opportunities

Skills