About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building a robust financial ecosystem for businesses. We are looking for a strategic Service Center Operations Manager to lead the performance, operational excellence, and brand standards across a designated cluster of service centers in Nigeria.
Key Responsibilities- Ensure all regional branches adhere to the Experience Center operating model, maintaining high standards in aesthetics, service speed, and brand consistency.
- Take full ownership of the Regional P&L, monitoring branch revenues against operating expenses to maximize net operating income.
- Conduct regular operational audits to ensure strict compliance with CBN regulations, cash handling limits, and internal controls.
- Analyze daily and weekly operational metrics such as wait times, footfall, and transaction success rates to drive insight-led decisions.
- Mentor Branch Managers, create robust succession plans, and manage resource allocation across the cluster.
- Drive digital migration initiatives to transition customers to self-service channels and lower the cost-to-serve.
- Bachelor's degree in Finance, Business Administration, or Operations Management; an MBA or professional certifications like PMP/Six Sigma are a strong plus.
- Minimum of 5+ years of banking operations experience, including at least 3 years managing multiple sites as an Area or Cluster Manager.
- Mandatory background in a banking outfit, with retail, FMCG, or fintech operational exposure considered a strong advantage.
- Exceptional financial acumen with proven expertise in P&L management, budgeting, and variance analysis.
- Strong data literacy and proficiency in tools like Excel, Power BI, or Tableau to support strategic execution.
- Competitive salary with comprehensive health insurance, pension plans, and annual performance bonuses.
- A collaborative, people-first company culture that prioritizes team well-being, continuous learning, and career development.
- Opportunities to make a tangible impact on financial inclusion and business growth across Africa.