About the Role
PalmPay is rapidly expanding its digital and financial services ecosystem, offering innovative payment solutions to millions of customers across Nigeria. We are currently looking for a results-driven and proactive Sales Manager to oversee our Buy Now, Pay Later (BNPL) operations in Oyo State. In this exciting field-based role, you will lead a team of sales promoters, drive financing growth, ensure strict risk compliance, and build strong relationships with retail partners to deliver seamless customer financing experiences.
Key Responsibilities- Supervise, mentor, and monitor the daily performance of BNPL sales promoters across assigned partner stores in Oyo.
- Drive daily, weekly, and monthly financing sales targets and conversion rates to maximize revenue growth.
- Ensure complete, accurate KYC documentation and review customer applications prior to submission to minimize rejection rates.
- Collaborate closely with underwriting, verification, and collections teams to resolve pending applications and ensure smooth disbursements.
- Handle escalated customer inquiries regarding eligibility, repayment schedules, and financing terms.
- Enforce compliance with risk controls, anti-fraud guidelines, and standard operating procedures.
- Oversee device display standards, merchandising, and stock rotation within partner retail locations.
- Cultivate and maintain strong, collaborative relationships with store managers and key retail stakeholders.
- Conduct regular field visits, coaching sessions, and performance evaluations for sales promoters.
- Prepare and submit accurate daily, weekly, and monthly sales and operational reports.
- Bachelor's degree (B.Sc.) or Higher National Diploma (HND) in Business Administration, Marketing, or a related discipline.
- 2 to 3 years of proven experience in sales supervision, preferably within fintech, BNPL, telecommunications, or FMCG sectors.
- Deep understanding of customer onboarding, KYC protocols, and basic credit/lending processes.
- Demonstrated leadership capabilities with experience managing and motivating decentralized field teams.
- Exceptional interpersonal, communication, and customer-service skills.
- Strong analytical and reporting abilities with proficiency in tracking sales metrics.
- Willingness to travel and work across multiple store locations within Oyo State.
- Competitive salary with performance-based bonuses and incentives.
- Opportunity to build a rewarding career in one of Africa's fastest-growing fintech companies.
- Comprehensive health insurance coverage.
- A collaborative, dynamic, and fast-paced work environment that fosters continuous professional growth.