About the Role
First Ally Capital is a leading financial advisory and issuing house licensed by the Securities and Exchange Commission, committed to delivering exceptional financial solutions. We are seeking a results-driven and customer-oriented Relationship Officer to join our expanding team in Nigeria. In this role, you will play a pivotal part in driving business growth by acquiring new retail and SME clients, mobilizing deposits, and promoting our innovative banking products and digital channels. If you possess a strong passion for sales, exceptional relationship-management skills, and a desire to build a rewarding career in the financial services industry, we invite you to apply.
Key Responsibilities- Mobilise deposits and consistently achieve assigned sales and business development targets.
- Source and convert new customers through effective networking, referrals, market activations, and direct sales strategies.
- Open and onboard customer accounts seamlessly while ensuring strict adherence to KYC and regulatory requirements.
- Promote the bank's digital banking channels and e-banking products to enhance user adoption.
- Build, nurture, and maintain strong, long-lasting relationships with retail and SME customers.
- Cross-sell relevant financial products and services to maximize customer lifetime value.
- Monitor customer accounts proactively to ensure high levels of satisfaction and retention.
- Resolve customer inquiries and complaints promptly, professionally, and effectively.
- Gather vital market intelligence and provide actionable feedback on competitor activities and evolving customer needs.
- Ensure 100 percent compliance with all internal operational policies and external regulatory standards.
- HND or B.Sc. degree in Business Administration, Finance, Marketing, Economics, or a related discipline.
- Minimum of 3 years of proven professional experience in banking, microfinance, sales, or relationship management.
- Demonstrated ability to successfully mobilise deposits and generate sustainable business opportunities.
- Strong sales, negotiation, persuasion, and interpersonal communication skills.
- Comprehensive knowledge of modern banking products and customer relationship management practices.
- Proficiency in Microsoft Office applications and digital collaboration tools.
- Excellent verbal and written communication skills with a confident presentation style.
- Competitive salary with attractive performance-based bonuses and commission structures.
- Comprehensive health insurance coverage for employees and dependents.
- Continuous professional development through specialized training programs.
- A collaborative, dynamic, and growth-oriented work environment within a reputable financial institution.