About the Role
Tastia Restaurant and Bakery is a fast-rising and innovative hospitality brand in Nigeria. Since our inception in 2020, we have rapidly expanded from a single store into a thriving chain with 11 branches. We pride ourselves on delivering exceptional dining experiences and top-notch customer service. We are currently looking for a polite, articulate, and dedicated Phone Handler to join our customer service team and help maintain our high standards of communication as we continue to grow.
Key Responsibilities- Answer incoming customer calls professionally, promptly, and courteously.
- Provide accurate information regarding menu items, restaurant locations, operating hours, and reservation policies.
- Handle customer complaints, resolve issues efficiently, and escalate complex matters to management when necessary.
- Process phone-in orders and reservations accurately using the company's designated software.
- Maintain a comprehensive log of customer interactions, feedback, and inquiries.
- Collaborate with branch managers and kitchen staff to ensure seamless service delivery for phone orders.
- Minimum of OND, NCE, or SSCE qualification from a recognized institution.
- Proven experience working as a phone handler, call center agent, customer service representative, or similar role in the hospitality or retail sector.
- Excellent verbal and written communication skills in English with a clear, pleasant telephone voice.
- Strong active listening skills and the ability to handle difficult or irate customers with patience and professionalism.
- Proficiency in using basic computer applications and phone management systems.
- Residency in or close to our operational locations in Nigeria.
- Competitive salary with performance-based incentives.
- Opportunities for rapid career growth within a fast-expanding restaurant chain.
- Comprehensive staff meals and employee discounts across all branches.
- A vibrant, supportive, and inclusive work environment.