About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building an innovative financial ecosystem for businesses. We provide payment, banking, credit, and business management tools that empower businesses to succeed. We are currently looking for a results-driven Key Account Officer to join our dynamic team in Nigeria and serve as the primary relationship owner for an assigned portfolio of high-value businesses.
Key Responsibilities- Build and maintain active relationships with assigned businesses, understanding their locations, decision-makers, priorities, and revenue contributions.
- Monitor revenue, transaction activity, and product usage to spot risks early and coordinate timely issue resolution.
- Identify customer needs and introduce relevant Moniepoint products to drive adoption and business growth.
- Collaborate with internal teams and Business Relationship Managers to ensure seamless onboarding, training, and service recovery.
- Maintain accurate CRM profiles, stakeholder maps, and action plans while sharing valuable market intelligence with regional leads.
- Bachelor’s degree in a relevant field.
- At least 3 years of professional experience in B2B account management, banking, fintech, payments, customer success, or field sales.
- Proven track record of managing a customer portfolio and meeting commercial or service-oriented goals.
- Strong proficiency in utilizing data, CRM tools, and conducting structured customer meetings or field visits.
- Excellent communication, problem-solving, negotiation, and stakeholder management skills.
- Competitive salary with attractive compensation packages, annual bonuses, pension, and comprehensive health insurance.
- People-first culture that prioritizes team member well-being, inclusivity, and collaborative growth.
- Robust learning and development environment focused on continuous knowledge sharing, training, and internal upskilling.