Hub Operations Associate

About the Role

Terminal Africa is an innovative software company making it easier for Africans to ship and receive products globally. We are looking for a hands-on Hub Operations Associate to join our dynamic team in Lagos, playing a crucial role in running our partner hub smoothly and maintaining our high standards of service delivery.

• Receive, inspect, and process incoming shipments while checking details and documents for absolute accuracy.
• Identify and flag restricted or prohibited items in compliance with regulatory and company guidelines.
• Properly package and label shipments to prevent transit damage and coordinate seamlessly with dispatch riders.
• Track shipments in logistics software, promptly resolving issues such as delays or damage in collaboration with customer experience teams.
• Maintain a clean, safe, and organized hub while managing packaging inventory and suggesting process improvements.

• Must be based in Lagos with the ability to commute to the hub daily and work flexible hours including some weekends.
• Possess 2 to 4 years of hands-on experience in warehouse operations, logistics, or a related field.
• Hold an OND, HND, or Bachelor's Degree from a recognized institution.
• Comfortable utilizing digital tools, mobile applications, and logistics management software.
• Exceptional organizational, problem-solving, and communication skills with strong attention to detail.
• Physically capable of lifting and moving packages as part of daily warehouse tasks.

• Gain valuable hands-on experience scaling operations at a fast-growing logistics technology company.
• Enjoy a front-row view of domestic and international supply chain dynamics from pickup to delivery.
• Opportunity to directly influence and shape core operational processes as the company expands.
• Collaborate closely with diverse internal teams and external carrier partners across the network.

Skills