About the Role
Radisson Hotel Group is looking for a dynamic and detail-oriented Housekeeping Supervisor to join our vibrant team at Radisson Hotel, Benin-City. In this role, you will play a pivotal part in maintaining our high standards of cleanliness, guest satisfaction, and operational excellence, embodying our signature 'Yes I Can!' attitude every day.
Key Responsibilities- Assign and schedule daily cleaning tasks for room attendants and housekeeping staff, monitoring productivity during shifts.
- Train new team members on rigorous cleaning procedures, hygiene standards, and maintenance tasks.
- Manage cleaning supplies and equipment, conducting regular inventory checks and ordering replacements as needed.
- Collaborate with the Head of Department to control departmental costs, inventory, and productivity targets.
- Respond promptly to guest requests and complaints, ensuring swift and satisfactory resolution.
- Coordinate closely with the Maintenance and Front Office departments to report maintenance issues and communicate real-time room status.
- Ensure strict compliance with health, safety, and sanitation regulations across all assigned areas.
- Conduct morning briefings and deputize for the Head of Department in their absence.
- Proven supervisory experience in a housekeeping or hospitality environment is highly advantageous.
- Possess a positive, resilient 'Yes I Can!' service attitude with a sharp eye for detail.
- Strong verbal communication skills and the ability to work collaboratively within a diverse team.
- Creative problem-solving abilities with a genuine passion for delivering extraordinary guest service.
- Flexibility to adapt to varying operational shifts and business needs.
- Competitive salary and performance incentives.
- Comprehensive health insurance coverage.
- Continuous professional development and global career growth opportunities within Radisson Hotel Group.
- Dynamic, supportive, and engaging work environment.