About the Role
Prudential plc is a premier global financial services provider offering life and health insurance and asset management to millions of customers across Asia and Africa. We are currently looking for a dynamic and detail-oriented Group Life Claims Officer to join our growing team in Nigeria. In this vital role, you will ensure the timely and accurate assessment, processing, and administration of Group Life claims while maintaining strict adherence to regulatory standards and company policies.
Key Responsibilities- Process and assess Group Life claims from initial registration to final settlement within approved turnaround times.
- Review claim documentation and policy provisions to determine admissibility, benefit entitlement, settlement, or repudiation.
- Prepare claim payment memoranda and secure necessary management and Board approvals.
- Investigate claims, validate supporting documents, and escalate suspected fraud or irregularities.
- Manage recoveries from reinsurers and co-insurers while monitoring recovery settlements.
- Prepare and analyze comprehensive claims reports covering outstanding claims, paid claims, recoveries, claim ratios, and trend analyses.
- Provide critical claims experience data and insights to support underwriting decisions, pricing, and scheme renewals.
- Liaise professionally with customers, beneficiaries, brokers, reinsurers, co-insurers, and internal teams on claim matters.
- Maintain accurate records while ensuring strict compliance with internal controls, service standards, and regulatory requirements.
- Drive continuous improvement by identifying process gaps, supporting audits, and enhancing claims service delivery.
- Bachelor’s degree or HND in Insurance, Actuarial Science, Finance, Business Administration, Economics, or a related discipline.
- 3 to 5 years of relevant professional experience in life insurance claims, with specific exposure to Group Life claims, investigations, recoveries, and reporting.
- Relevant professional insurance certifications will be a strong added advantage.
- Proficiency in data collection and Microsoft Excel, complemented by strong problem-solving and critical thinking skills.
- Exceptional stakeholder management, negotiation, and communication abilities under pressure.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness coverage.
- Opportunities for continuous professional development and career advancement.
- A collaborative, inclusive, and forward-thinking work environment.