Front Office Manager - Four Points by Sheraton Ikot Ekpene

About the Role

Four Points by Sheraton Ikot Ekpene, managed by Marriott International, is seeking a dedicated and dynamic Front Office Manager to join our esteemed hospitality team. In this pivotal role, you will help administer daily front office operations, supervise guest services, bell/door staff, and the front desk, ensuring seamless check-in and check-out experiences that exceed guest expectations.

• Manage day-to-day front office operations to ensure high standards of quality, customer satisfaction, and financial performance.
• Supervise, train, and mentor front desk agents, bell staff, and guest service personnel to foster a collaborative team environment.
• Resolve guest complaints promptly and effectively, ensuring exceptional service recovery and long-term customer retention.
• Monitor departmental staffing levels, shift operations, and room revenue procedures to achieve property financial goals.
• Ensure strict compliance with hotel policies, standard operating procedures, and credit controls.

• High school diploma or GED with a minimum of 2 years of professional experience in guest services, front desk operations, or hospitality management.
• Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no prior experience required.
• Open exclusively to Nigerian local applicants.
• Exceptional leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and a passion for delivering outstanding customer service.

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and wellness benefits.
• Unmatched career growth and global development opportunities within Marriott International.
• Continuous training and professional development programs.

Skills