About the Role
Eastern & Western Hospital, a leading healthcare institution bridging orthodox and alternative medicine, is seeking a dedicated and empathetic Front Desk Officer to join our dynamic team in Nigeria. In this pivotal role, you will serve as the warm, welcoming face of our facility, ensuring that every patient enjoys a seamless, comforting, and professional experience from the moment they arrive.
Key Responsibilities- Greet and welcome patients and visitors professionally, both in person and over the telephone.
- Quickly and accurately answer inquiries, resolve issues, or properly direct callers and visitors.
- Optimize healthcare provider schedules and enhance patient satisfaction through efficient and organized appointment booking.
- Promptly notify medical staff of patient arrivals to maintain smooth clinic flow.
- Comfort anxious patients by anticipating their concerns and providing clear, compassionate answers.
- Maintain and update patient records securely to ensure the availability of accurate treatment information.
- Handle financial transactions, verify records, collect patient charges, and assist with filing third-party medical claims.
- Possession of a Bachelor's Degree from a recognized tertiary institution.
- 1 to 5 years of proven experience working as a front desk officer, receptionist, or administrative assistant, preferably in a healthcare or medical environment.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency in using computer systems, electronic health records, and office productivity tools.
- High level of empathy, discretion, and professionalism when handling confidential patient information.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and training within a multidisciplinary healthcare setting.
- A supportive, collaborative, and health-focused work environment.