About the Role
Musada Hotels and Luxury Suites is a premier destination known for luxury accommodations and our in-house award-winning restaurants featuring seasonal, locally sourced ingredients. We are currently looking for a vibrant and customer-centric Front Desk Officer to join our dynamic team in Nigeria. In this role, you will be the welcoming face of our hotel, ensuring every guest enjoys a seamless and memorable stay from arrival to departure.
Key Responsibilities- Perform efficient check-in and check-out procedures for guests, ensuring all details are accurately recorded.
- Manage online and phone reservations professionally and promptly.
- Welcome guests warmly upon arrival, assign rooms, and provide detailed information about hotel amenities, rates, and local attractions.
- Inform guests about available payment methods and maintain updated records of bookings and transactions.
- Handle and resolve client complaints swiftly and professionally to guarantee guest satisfaction.
- Coordinate closely with the housekeeping department to ensure rooms are spotless, fully furnished, and ready for occupancy.
- Confirm group bookings and arrange personalized concierge services for VIP customers and event attendees.
- Proactively upsell additional hotel facilities, dining experiences, and premium services when appropriate.
- Bachelor Degree, HND, or OND qualification in a relevant field.
- 2 to 5 years of proven work experience in a front desk or customer service role, preferably within the hospitality industry.
- Strong computer literacy and hands-on experience with hotel reservation software.
- Exceptional communication, interpersonal, and problem-solving skills.
- Professional grooming, a warm demeanor, and the ability to multitask in a fast-paced environment.
- Competitive salary package with performance incentives.
- Opportunities for professional growth and career advancement within the luxury hospitality sector.
- A supportive and dynamic work environment in a prestigious hotel setting.